This site requires script support.
LTCM™ Client FAQ
The LTCM Client is a way for companies to stay in touch with you, their customers, in a way that is unobtrusive and completely under the users' control. It's an application that runs quietly on the computer. Users can and should customize the client to match their desired preferences. Most importantly, users can stop receiving messages at any time or can easily remove the application completely.

If the user of the LTCM service elects to receive information on a particular Channel (each Channel represents a unique company), the LTCM client application periodically checks a set of secure computer servers to see if content for that Channel is available. A Channel contains messages from a participating manufacturer or service provider. When new content is available, the information is pulled down from the servers to the LTCM client application running on the desktop and is displayed in the LTCM client window. Unlike an email application or web browser, the LTCM client communicates only with a predefined set of secure servers hosted by Leader Technologies, so no viruses, worms, spyware or other potentially harmful content is passed to a user's computer.

There is no charge to use the LTCM client or service. You may install the program on as many computers as you wish and subscribe to as many channels and topics as you wish for free. Note that data charges from your ISP may apply if you have a metered Internet connection (e.g. mobile broadband).

If you are not sure how the LTCM program ended up on your computer, there are a couple of possibilities. If you have recently purchased a product from one of the companies listed below, the LTCM application may have accompanied the product you purchased and the application may have been installed during the installation or the registration of that product.
    Avanquest - Personal and Professional Software
    D-Link - Home Networking, Security Cameras, Hubs and Routers
    Epson - Printers, All-in-One Machines, Projectors
    FranklinCovey Software - Software for Planning and Organizing
    Iogear - Hub, Switches, Bluetooth
    Nova Development - Consumer software for Windows and Mac
    Senseo - Single Serve Coffee Systems and Coffee
However, you would have been asked and you would have had to agreed to have the application installed on your computer. Also, when the LTCM application is first run, you should have seen a Welcome screen that introduced the program and its services to you and you would have had to agree to the License Agreement before the program first connected to the internet and received any messages.

Windows

You can uninstall the LTCM Client at any time from the Add/Remove Programs control panel. Here are the basic steps:

  1. Close any running copies of the LTCM Client. If you have multiple users logged on with Fast User Switching, all users must close their copies of the LTCM Client.
  2. Open the Control Panel
  3. On Windows XP, open the Add/Remove Programs control panel. On Windows Vista and Windows 7, click the "Uninstall a program" link.
  4. Find the LTCM Client in the list of installed programs and follow the prompts to remove it.

Mac

You can uninstall the Mac LTCM Client at any time. Here are the basic steps:

  1. Close any running copies of the LTCM Client.
  2. Open your "Applications" folder and find the "LTCM" application.
  3. Drag the LTCM application to the Trash.


A Channel on the LTCM Network is where messages from a participating company are viewed. A Channel is dedicated to each participating manufacturer or service provider. Messages from each manufacturer are published on their unique, dedicated Channel. On each manufacturer's Channel, there are sub-channels referred to as Topics. A Topic is a group of related messages within a Channel. Each participating manufacturer chooses which Topics on which to publish related messages. Examples of Topics are:

  • News and Announcements
  • Specials and Promotions
  • Technical Support
  • Critical Updates
  • Tips and Tricks

A manufacturer will publish messages that are specific to that Topic. Users can choose what types of information they receive from each participating manufacturer. Messages related to this subject matter are published over that particular Topic. For example, if a user wants to only hear about technical support messages from a participating company and not marketing messages, they can subscribe to just the Technical Support Topic from that company.

For example, on the Leader Technologies Channel, the "LTCM Client Messages" Topic will display messages that are directly related to the LTCM client and service itself, such as notifications of new versions of the LTCM client.




If you are running the LTCM client on a PC, in the lower left hand side of the main LTCM window, you will see an icon of a wrench. Clicking on the wrench will take you to the Preferences window where you can select the frequency of when you will receive messages from participating companies. Once you have moved to the Preferences window, if you click on the General tab at the top of this window, you will be presented with a list of frequencies for which you will receive messages; Daily, Weekly or Monthly. You can select the preferred frequency by clicking on the radio button located to the left of each option. The frequency selected will be the same for all messages for each Channel and its Topics. For example, selecting Weekly as the frequency to receive messages means that the LTCM client will check once per week to see if there are messages available for any of the Channels and Topics that have been opted-in. Selecting Daily as the frequency to receive messages means that the LTCM client will check once per day to see if there are messages available for any of the Channels and Topics that have been opted-in.

If you are running the LTCM client on a Mac, in the lower left hand side of the main LTCM window, you will see three icons. Clicking on the middle icon located immediately to the left of the trash can icon will take you to the Preferences window where you can select the frequency of when you will receive messages from participating companies. Once you have moved to the Preferences window, if you click on the Channels tab at the top of this window, you will be presented with a list of participating companies on the left hand side of the window such as Leader Technologies, Epson and Iogear. If you click on the name of a participating company, a list of their available Topics will appear on the right hand side of the window. Above the list of available Topics, there are three menu bars you will see: On, Topic and Schedule. By clicking on the options under the Schedule menu, you will see a drop down list of Daily, Weekly, Monthly or Never. The frequency for receiving messages can be set differently for each Topic. For example, you can elect to receive messages daily, if available, on one Topic, and elect to receive messages monthly on another Topic. If Daily is selected as the frequency for one Topic, the LTCM client will check once per day to see if there are messages available for that particular Topic. If Weekly is selected as the frequency for another Topic, the LTCM client will check once per week to see if there are messages available for that particular Topic.

There are currently Channels available from several manufacturers and service providers including Epson, Iogear and D-Link. The LTCM Client downloads the list of available Channels each time it starts, and displays a message notifying the user when a new Channel is available.

The newest version of the LTCM Client is available at http://www.leadertech.com/ltcm/download.

If you don't want to receive messages any more, you have several choices:
• If you want to stop a single Channel or Topic, simply unsubscribe from that Channel or Topic. When the checkbox is unchecked, messages will not be delivered for that Channel or Topic any more. Messages you have already received will not be automatically deleted, but you can delete any message you no longer want to see.

• If you don't want to receive any messages, you can unsubscribe from all the Channels. This will leave the LTCM Client installed on your computer, but you will not receive any further messages. This allows other users of your computer to continue to receive messages they are interested in.

• If you no longer want the LTCM Client at all, you can easily remove it at any time. Be sure to check with other users of your computer before doing so, as this will stop delivery of all messages for all users.

Each participating manufacturer creates and supplies the content displayed on their Channel and Topics. Leader Technologies provides the infrastructure and service to publish messages, but the messages and their content are created by each manufacturer. All offers, discounts, price specials, promotions, technical support messages, critical updates and similar messages are provided by the participating companies and not by Leader Technologies. Should the end user have questions or problems related to the service or offer provided by a participating company, that issue should be taken up with the particular company offering the service and not with Leader Technologies.

You can call the Leader Technologies offices at any time from 8AM to 5PM, Mountain Standard Time, Monday through Friday at 505-856-6400. Please inform the receptionist that you have a question or issue related to the LTCM service and you will be directed to the appropriate person. Also, you may send an email to ltcminquiry@leadertech.com and you will receive a prompt reply, usually within 24 hours of receipt of your email.