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Best Practices
Best Practices for Building an Email Message

HTML Email | General Email and CANSPAM Requirements | Obtaining Opt-in Email Addresses
Avoiding the Junk Mail Folder | Known Email Filters | Optimizing Email Delivery | Design for Trackability

HTML Email
  • HTML email messages should contain at least 50% images and 50% HTML text content using <font tags>. The higher the content to images ratio, the lower your overall spam filter score will be in popular mail filters like Spam Assassin. A good rule to adopt is that if it looks like text, it should be text. Avoid displaying text as an image. Many email clients are now disabling image viewing, so an HTML email composed entirely of images will not be displayed correctly to these recipients and consequently, the message delivered in the email gets lost.
  • At the top of the HTML message, against a white background, include a statement that says:

    "Unable to view the images in this email? Click here to view it on the Web."

    and includes a link to a Web-based version of the HTML email. This will allow hotmail and yahoo users who have images disabled by default, to read the entire HTML email message with images displayed.
  • Include this unsubscribe link at the bottom of every email (copy and paste into your email). The MLID and EMAL values will be prepopulated when we send the email.

    http://www.infoyouaskedfor.com/u.php?m=<<MLID>>&e=<<EMAL-URL>>

General Email and CANSPAM Requirements
  • Include your company's physical mailing address at the bottom of each email piece you send.
  • A conspicuously displayed unsubscribe link must be included within every email.
  • Subject lines must be descriptive in nature about the content of the email. There are specific civil penalties about the use of deceptive subject lines.
  • The from line should be from you or your business and not a sales pitch or marketing message
  • Avoid using ALL CAPITAL LETTERS in the subject line.  Do not use exclamation marks (!) or question marks (?) in the subject line.
  • Do not start your subject line with a dollar sign ($), the word “Free” or “Buy”, a customer’s username, or the word “Hello”. Do not use these words anywhere in the subject line: “for only”, “FREE”, “GUARANTEED”, “savings”, or the word “approved”.
Obtaining Opt-in Email Addresses
  • The CANSPAM law specifically bans the practice of harvesting emails through an automated means. This means it's now illegal to obtain email addresses by crawling websites. This includes purchasing harvested email addresses from someone else.
Avoiding the Junk Mail Folder
  • At the top of your email, include a statement asking the recipient to add you to their safe-list or their address book to avoid interruption in the email delivery of your messages. "To avoid interruption in email delivery, please add youremail@yourcompany.com to your safe-list or address book."
  • Send your email using Leader Technologies' Bonded Sender program, which will guarantee higher delivery of your emails to hotmail recipients as well as whitelisting to other ISPs.
Known Email Filters
  • Hotmail's new junk filter now disables links (and images) to all emails that are filtered to the junk mail folder. The only way a person can view the images or click the links in the email is if they click the "not junk mail" button and add the sender's email address to their contact or safe list.

    This is a new process because before we could have people click on our "Click here" to view images on the Web - link, where people could quickly bypass the hotmail filter to view the email.

    Now people have to physically add the sender to their contact or safe list to view and click on the email received.
Optimizing Email Deliverability
  • All email recipient lists are run through our mastermail database of known bad and unsubscribed email addresses to clean your email list prior to delivery insuring a higher deliverability rate for your email campaign. This list is updated in real time and maintained by Leader Technologies.
  • The best time to deliver your email is during normal business hours Tuesday through Thursday. If your email lands in inboxes during the normal work day, it is more likely to be opened and clicked. The exception to sending emails on weekends is if your message is relevant to the weekend crowd.
  • Personalizing the subject line and/or email content with the recipients First Name may give you a higher open rate and click through rate.
Design for Trackability
  • Use a special tracking link on your web site so you can monitor click through activity once the customer lands on your site.
  • Embed graphics that can be tracked when viewed.
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